Last Updated: 01 June 2020
By visiting our website www.sweeterthanroses.co.uk, you acknowledge and agree that you have read this Policy and agree to the collection, use and other processing of your information in accordance with the practices described in this Policy. If you do not agree to all of the terms, conditions, and practices set forth herein, do not access the Website or any of its pages.
This Website is intended for adult use only, and we do not knowingly collect any personally identifiable information from anyone under the age of 18. If you are under 18 or under the legal age to enter into enforceable contracts in the jurisdiction from which you are accessing this Website, you may use the Website only with the consent of a parent or guardian.
The Information We Collect and How We Use It
The information that may personally identify individuals, we collect for orders, purchases, when individuals create an account or knowingly and voluntarily provide such information to us. We collect information about individuals when they submit comments, questions or requests for information to us via Live Chat, Email, Social Media or over the Phone. We use the information we receive to operate and improve the content of this Sweeter Than Roses Ltd. sites and to provide the product(s), service(s) or information, or carry out the transaction(s) that you have requested or authorised. We may share parts of the information we gather on our Sweeter Than Roses Ltd. sites or otherwise maintain such information with our branch, franchisees and trusted third party service providers as necessary for them to perform services on our behalfs, such as processing credit card payments or deliveries. Data collected on our website or via phone, that could directly or indirectly identify you:
- Telephone number
- Email address
- Payment Information
Personally identifiable information collected in the following ways and for the following purposes:
Orders and purchases Online / Phone
We conduct financial transactions via secured payment gateways Sage Pay, PayPal to allow for the encryption of all transactions submitted on our Sites in order to protect your Credit / Debit card and other information. If you submit an order for a product on the Sweeter Than Roses Ltd. Sites or purchase product over the Phone, you will be required to provide a verifiable and accurate identity and contact information, delivery and billing address, and payment information. This personally identifiable information will be used for billing purposes and to fill product orders, to send you emails and text/sms messages about promotions if you have opted in, and maybe retained for record-keeping and legal purposes along with the content of your order. No payment information, such as Credit/Debit card details is stored at Sweeter Than Roses Ltd. site!
Recording of calls is necessary to protect the interests of you, our customers and our staff. This privacy notice explains how we use recordings of phone calls. When a call is recorded we collect a digital recording of the telephone conversation, the telephone number of both parties (internal and external). Personal data revealed during a telephone call will be digitally recorded for example name and contact details to deliver appropriate services. Phone call recording will be turned off, when a customer's credit or debit card details are given, in line with Payment Card Industry Data Security Standards (PCS DSS) and data protection legislation including General Data Protection Regulations ('GDPR').
Call recordings will be used
- To assist in the monitoring of staff performance and adhere to quality standards
- To investigate and resolve complaints.
- For the detection, investigation, and prevention of crime (including fraud).
- To take action to protect staff from abusive callers.
- All call recordings are held securely by the IT Service. Only a Head of Service may request a copy of a call through a prescribed form for a specific reason.
Sharing data under Data Protection legislation
We may be required or permitted, under Data Protection legislation, to disclose a call recording including your personal data without your explicit consent, for example, if we have a legal obligation to do so, such as for:
- Law enforcement
- Fraud investigations
- Criminal prosecutions
- Court proceedings
Recordings are kept securely and confidentially!
Electronic Mail and Social Media
Sweeter Than Roses Ltd. may retain the content of any e-mail or social media posting that Sweeter Than Roses Ltd. receives, the email or social media account address from which it is sent, and our response. Content and other information in or related to emails sent by you to Sweeter Than Roses Ltd. or postings, photos or video on any of Sweeter Than Roses Ltd. social media platforms, such as Facebook, Twitter, Google+, Instagram, YouTube may be used for other marketing purposes (as "Testimonials"), or in accordance with the Terms. Please be aware that when you receive a receipt acknowledging your email or an upload to one of our social media accounts or your submission of an order or application form, it means that the message or form has been routed into the Internet, and not that it has been received by us. We also collect information automatically using technology when you visit our Sites or social media pages or when you open one of our emails. For additional details about the information we collect using technology, please see the COOKIES section.
A cookie, also known as an HTTP:// cookie, web cookie, or browser cookie, is a small piece of data sent from a Sweeter Than Roses Ltd. Sites and stored in a user's web browser while the user is browsing our Sites. Every time the user loads our Sites, the browser sends the Cookie back to the server to notify the Sweeter Than Roses Ltd. Sites of the user's previous activity. Web beacons (also known as image tags or web bugs) are small pieces of code used to collect advertising data, such as counting page views, promotion views or advertising responses (Web beacons). Our Sites’ web server automatically collects and we may use your Cookies, Web beacons, and other similar technologies to collect “non-personal” information as you browse our Sites. We may also collect your location (IP address).
Account related information
When Sign Up, we collect identifiable information in association with your use of our Services, such as orders and purchases. You are eligible to close your account at any time.
Website Security / Payments
We use strong payment authentication procedures and have appropriate security measures in place to attempt to protect against the loss or misuse of your personally identifiable information. We use secure technology such as sockets Site Lock, Standart SSL, encryption algorithms to secure sensitive information submitted to us in orders. However, no security system is impenetrable!
It is the duty of the account holder to keep safe credit/debit card details or any kind of sensitive payment data. We can not liable for transactions made on our website by the third party with credit/debit cards without cardholder's permission. You need to contact us or contact your bank if feel that your card was used for purchases on our websites without cardholder authorisation.
It is a duty of the account holder to notify it's Bank when an account has been compromised. It should always be to get in touch with the credit/debit card provider and to notify them as soon as possible or at a reasonable time ( a Month) if fraudulent transactions occur on their bank statement.
We do not take responsibility, We are not liable for the cost when credit/debit cardholder details are used in fraudulent transactions through our website. The account holder is responsible for and must pay the cost of the fraudulent transaction - when:
They failed to inform the bank that a card was lost or stolen or that someone knows their PIN or other card details.
If their Credit/Debit card details were exposed.
They've acted without reasonable care: by, for example, writing down the card PIN number or other card details.
If an additional cardholder is liable for any of the reasons above and in accordance with our terms and conditions, those who "contributed to, were involved in, or benefited from the loss, theft or [the card's] misuse" won't get a refund!
We endeavour to display as accurately as possible the products available for sale on our Website. However, the colours and images that you will see on our Website will depend on a number of factors such as your monitor and its settings. Therefore, we cannot guarantee that the colour or other features of products shipped to in accordance with your order(s) will appear exactly the same as the image you see displayed on the Website.