Frequently asked questions
1. How far in advance should I place my order?
You can place an order 1 day before the delivery date, or order well in advance. Orders can be placed for the same day delivery, but you need to contact customer service before 10 am to check if possible. During busy holiday time periods like Christmas, Valentine’s Day, Mother’s Day and Father's Day we recommend that you order further in advance, about 4 days prior delivery date.
2. What fruits do you use?
We use first class, high-quality fruits only, carefully selected by our professional team.
3. What kind of chocolate do you use?
We use 100% real Belgian chocolate in all of our dipped fruit arrangements and products.
4. What are your delivery policies?
(i) Residential addresses - Orders will be delivered from mid-morning to late evening (as late as 9 pm during busy holidays). If the recipient is not available at the time of delivery, we will leave the delivery with a neighbour. The recipient will be notified with clear instructions for receiving the gift.
(ii) Business addresses - Orders will be delivered from mid-morning morning until 5 pm. Please be aware that we may leave the arrangement with the front desk or security. It is a subject for delivery restrictions of the business.
5. When and where do you deliver?
We offer a variety of shipping options, which is listed on our Delivery Information, including delivery from Monday to Sunday in and around Greater Manchester by Sweeter Than Roses Ltd. vehicles.
6. What payment methods do you accept?
We accept payments online with all major debit and credit cards: VISA, Mastercard, American Express, Discover. You can also check out on our website through PayPal, Google Pay.
8. How long will the fruit last?
Our fruit products are exceptionally fresh and should be consumed immediately. We recommend that you enjoy your fruit arrangements forthwith. If this is not possible, you should keep the original wrapping, and refrigerate immediately upon receipt. Please note that even if you store your arrangements in the refrigerator we cannot promise and we do not guarantee that they will be as good as fresh.
9. How do I know If my order has been received and confirmed?
You should receive an order confirmation email immediately after the purchase through the website. If you have not received any order confirmation email after placing the order, kindly contact us for assistance.
10. How do I know if my order has been delivered?
You will receive two sets of communication after your purchase:
(i) Once your order has been processed you will receive an order confirmation email with the details of your order.
(ii) Finally, an email will be sent to you once your order has been delivered.
11. Do you call before delivery?
In the event that we need to confirm the delivery location, we might call the recipient. In all instances, the element of the surprise is maintained and the recipient never knows what is about to receive.
12. Can I ask for a specific date and time for the delivery?
We guarantee to make your delivery on your requested date. As far as time of delivery is concerned, kindly enter the time range that suits in the field Delivery Instructions and we will ensure it gets there on time.
13. Can I get gift wrapping for the products I have purchased?
Certainly, we transform your gift into a beautiful presentation before it is delivered. Our gifts arrive wrapped in clear cellophane, tied with a beautiful ribbon and there is no extra payment for that.
14. Can I cancel my order? Do I get a full refund?
Orders can be cancelled for a full refund if the cancellation is requested at least 24 hours in prior delivery date. If an order has been shipped, as all our products are perishable, also non-refundable, we will not be able to issue you a refund.
Sweeter Than Roses Ltd., the unique healthy gifts!
Taste it, Enjoy It, Remember it!